Privacy Policy

Our privacy policy.

Privacy Policy

Last updated: November 2, 2026

1. Introduction

Welcome to BestPriceRoom ("we", "our", "us" or the "Platform").

BestPriceRoom is an online accommodation inquiry platform that connects guests with accommodation providers through a direct offer and booking inquiry process.

Users can create a personal account, browse accommodation listings, select properties, submit accommodation inquiries, receive offers from hotels and choose an offer that suits their needs.

BestPriceRoom facilitates direct communication between guests and accommodation providers. The Platform does not process accommodation payments.

We are committed to respecting your privacy and protecting your personal data. This Privacy Policy explains what information we collect, how we use it, when we share it and what rights you have regarding your personal information.

2. Data Controller

The data controller responsible for processing your personal data is:

Company name: BESTPRICEROOM GLOBAL doo
Brand: BestPriceRoom
Registered address: Orfelinova 20, Serbia
Email: info@bestpriceroom.com
Website: https://www.bestpriceroom.com

For questions or requests concerning your personal data, please contact us at info@bestpriceroom.com.

3. Personal Data We Collect

Depending on how you use the Platform, we may collect the following categories of personal data.

3.1 Account Registration Information

When you create a personal account on BestPriceRoom, we may collect:

Your account allows you to manage your accommodation inquiries and access information about your previous activity on the Platform.

3.2 Accommodation Inquiry Information

When submitting an accommodation inquiry, we may collect:

3.3 Offer Selection and Booking-Related Information

When you receive offers from accommodation providers and choose to accept an offer, we may process information related to that selection, including:

This information may be stored in your personal account so that you can review your previous inquiries, selected offers and booking-related history, including information from previous years.

3.4 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

This information helps us maintain website security, improve performance and understand how visitors use our Platform.

4. How the Accommodation Inquiry Process Works

BestPriceRoom uses a structured process designed to protect user information during the initial inquiry stage.

4.1 Initial Inquiry

When you submit an accommodation inquiry, the selected accommodation providers receive the relevant inquiry information needed to review your request and prepare an offer.

At this initial stage, your direct identifying contact details, such as your full name, email address and telephone number, are not disclosed to the accommodation providers through the inquiry process.

4.2 Receiving Offers

Accommodation providers can review your inquiry and respond with their availability, prices and other relevant offer details.

You can review the offers through your BestPriceRoom account.

4.3 Accepting an Offer

If you decide to accept an offer, you confirm your selection through the Platform.

At this point, BestPriceRoom forwards the personal information necessary for the accommodation provider to contact you and proceed with the booking arrangements.

This information may include:

The accommodation provider can then contact you directly to arrange or complete the reservation.

Important: Accepting an offer through BestPriceRoom does not necessarily mean that a reservation has been finally confirmed. The accommodation provider may need to verify availability and complete the reservation process directly with you.

Before accepting an offer, users will be informed that their contact information will be shared with the relevant accommodation provider.

5. How We Use Your Personal Data

We process personal data for the following purposes:

6. Sharing Personal Data with Accommodation Providers

Sharing relevant information with accommodation providers is an essential part of the BestPriceRoom service.

The information shared depends on the stage of the inquiry process.

Before an offer is accepted:

Accommodation providers receive the information necessary to review the inquiry and prepare an offer. Your direct identifying contact details are not disclosed at this stage through the inquiry process.

After an offer is accepted:

BestPriceRoom forwards the contact information necessary for the accommodation provider to contact you and proceed with the reservation arrangements. This may include your name, email address and telephone number, together with relevant accommodation and offer details.

Once an accommodation provider receives your personal data, it may process that information as an independent data controller under its own privacy policy and applicable data protection laws.

BestPriceRoom does not control the accommodation provider's subsequent processing of your personal data.

We recommend reviewing the privacy policy and booking terms of the relevant accommodation provider.

We do not sell users' personal data to third parties.

7. Payments and Reservations

BestPriceRoom operates as an accommodation inquiry and referral platform.

The Platform does not process accommodation payments or collect payment card details for hotel reservations.

Users communicate directly with accommodation providers regarding the final booking arrangements, payment terms and reservation confirmation.

Any payment or final contractual agreement for accommodation takes place directly between the user and the accommodation provider, outside the payment process of BestPriceRoom.

BestPriceRoom may maintain records of inquiry activity, offer selections and booking-related status information in the user's personal account.

8. Legal Basis for Processing

Where applicable data protection legislation, including the General Data Protection Regulation (GDPR), applies, we process personal data on one or more of the following legal bases:

Performance of a contract or steps prior to entering into a contract

Processing necessary to create and manage your account, provide requested Platform services, handle inquiries and facilitate the communication and offer-selection process.

Legitimate interests

Processing necessary to maintain website security, prevent misuse, improve our services, maintain relevant service records and protect our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms.

Consent

Processing based on your consent, including where required for non-essential cookies, analytics technologies and optional marketing communications.

Legal obligations

Processing necessary to comply with applicable legal and regulatory requirements.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9. Data Retention and Account Deletion

BestPriceRoom provides registered users with access to their previous accommodation inquiries, selected offers and booking-related history.

We retain account-related information and relevant activity records for as long as your account remains active and the information is necessary to provide these features and maintain the history associated with your account.

This allows users to review previous accommodation activity, including inquiries and booking-related information from previous years.

9.1 User-Initiated Account Deletion

Users can independently delete their BestPriceRoom accounts through the account deletion functionality provided on the Platform.

When a user initiates account deletion, their account is deactivated and the deletion of their associated personal data from our active systems is initiated automatically.

This includes personal profile information, contact details, account information and personal inquiry and offer history associated with the account, subject to the exceptions described below.

Once the deletion process has been completed, the user will no longer be able to access their account or its associated history.

9.2 Limited Legal Retention and Backups

In certain circumstances, we may be required to retain specific information for a limited period after account deletion where necessary to:

Such information will be restricted to the necessary purpose and will not be used to maintain the deleted user's account or provide ordinary account services.

Personal data contained in technical backups may be removed in accordance with our backup retention and deletion procedures.

Accommodation providers may retain information they previously received from users under their own data retention policies. Deleting a BestPriceRoom account does not automatically delete information already held independently by an accommodation provider.

10. Cookies and Analytics Technologies

BestPriceRoom uses cookies and similar technologies to support website functionality, analyse website usage and improve the user experience.

Depending on the technologies enabled on the website, these may include:

Essential cookies

These cookies are necessary for core website functionality, security and account-related features.

Google Analytics

We use Google Analytics to understand how visitors interact with our website, including website traffic, page visits and general usage patterns.

Meta Pixel

We may use Meta Pixel to measure advertising effectiveness, understand interactions with our website and support relevant advertising activities on Meta platforms, including Facebook and Instagram.

Google Search Console

We use Google Search Console to monitor website performance in Google Search, understand search visibility and identify technical issues affecting the website.

Google Search Console is primarily a website-owner and search-performance service and is not itself a conventional advertising pixel placed on visitors' devices.

Where required by applicable law, non-essential cookies and tracking technologies will only be activated after the user provides consent.

Users will be presented with cookie information and available consent choices when accessing the website, before non-essential tracking technologies are activated where consent is required.

Users can manage or withdraw their cookie preferences through the website's cookie settings.

11. Third-Party Service Providers

To operate and improve BestPriceRoom, we may use selected third-party service providers, including providers of:

For example, our website may use services provided by Google and Meta for analytics, search performance and advertising measurement.

Accommodation inquiry emails are sent directly from our own server to the relevant accommodation providers.

Where required, we implement appropriate contractual and technical safeguards to protect personal data processed by service providers.

12. International Data Transfers

BestPriceRoom is intended for international use. Depending on the location of our service providers and accommodation providers, personal data may be transferred to or processed in countries outside your country of residence.

Where personal data is transferred internationally and applicable data protection law requires safeguards, we will use appropriate legal mechanisms, which may include adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards.

13. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access restrictions, secure connections, system monitoring and other safeguards appropriate to the nature of the information processed.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

14. Your Data Protection Rights

Depending on your location and applicable data protection legislation, you may have the right to:

You may delete your BestPriceRoom account directly through the account deletion functionality available on the Platform.

You may also contact us to request information about the personal data associated with your account or to exercise other applicable data protection rights.

Contact: info@bestpriceroom.com

We may need to verify your identity before responding to certain requests.

Certain rights may be subject to legal limitations.

15. Third-Party Websites

Our Platform may contain links to external websites, including the official websites of accommodation providers.

BestPriceRoom is not responsible for the privacy practices, content or security of external websites.

When you visit an external website, that website's own privacy policy and terms of use will apply.

We recommend reviewing those policies before submitting personal information to third parties.

16. Children's Privacy

BestPriceRoom is not intended to collect personal information directly from children without appropriate authorisation.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted by applicable law, we will take appropriate steps to address the situation.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data processing practices.

Any updates will be published on this page together with the revised "Last updated" date.

We encourage users to review this page periodically.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

BESTPRICEROOM GLOBAL doo
BestPriceRoom
Orfelinova 20, Serbia
Email: info@bestpriceroom.com
Website: https://www.bestpriceroom.com

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